Contact
Talk to Premium Auto Bid
Premium Auto Bid is a vehicle-auction broker service operated by Premium Logistics SHPK, an Albanian limited liability company (NUIS M53004202C) registered with the National Business Centre (QKB). Reach the right team below — bidding becomes available once you complete identity verification, confirm a deposit, and accept our Member Terms.
We keep our contact details clear and our channels separated by purpose so that customers, regulators, and prospective auction partners can reach the correct department quickly. Our office is in Kamëz, Tirana, Albania, and we serve customers in Albania, Kosovo, North Macedonia, and Montenegro.
Premium Auto Bid places customer bids on Copart in real time through the Copart API. We are not an official Copart partner and we are not owned by or affiliated with Copart, Inc. Copart and the Copart logo are trademarks of Copart, Inc. The specific sample vehicles shown on the platform are demonstration samples, are not real Copart lots, and are not biddable.
Departments and email contacts
Choosing the right inbox helps us answer accurately and keeps sensitive matters with the team that handles them. Email is the fastest way to start a documented, traceable conversation with us.
General enquiries
info@premlogistics.com — questions about the service, how bidding works, the markets we cover, and what to prepare before you place a bid.
Customer support
support@premlogistics.com — help with your account, a bid you have placed, deposit status, documents, or anything in progress. Include your reference details so we can locate your case.
Compliance / AML / KYC
compliance@premlogistics.com — identity verification (KYC), anti-money-laundering checks, source-of-funds questions, and confirmation of the Member Terms required before any bidding.
Data protection (DPO)
privacy@premlogistics.com — privacy questions, data-subject requests (access, correction, deletion), and how Premium Logistics SHPK handles your personal data under applicable law.
Legal & disputes
legal@premlogistics.com — contractual matters, formal complaints, and disputes. We respond to legitimate legal correspondence in writing.
Phone, office, and how payments are confirmed
Phone
Call or message us on +355 69 475 6644 during business hours. For anything involving your case, deposit, or documents, please follow up in writing by email so there is a clear, auditable record.
Registered office
Premium Logistics SHPK is based in Kamëz, Tirana, Albania. Our company website is premlogistics.com. Cash payments in Albanian Lek (ALL) are accepted in person at our Tirana office only.
How payments are confirmed
All inbound payments — deposits and final balances — are operator-confirmed. We accept bank transfer in USD or EUR, and cash in ALL at the Tirana office. An operator independently verifies each payment against our bank statement or a cash receipt before it is applied to your account. Deposits are taken in US dollars: $750 as the standard deposit, or 10% of the vehicle value for vehicles over $7,500.
Identity verification (KYC) and acceptance of the Member Terms are required before you can bid. Once your KYC, deposit, and Member Terms are in place, your bids are submitted to the relevant Copart auction in real time through the Copart API.
Payment safety — what we will never ask for
We do not use third-party card processors, and we do not accept third-party payments made on your behalf by someone else. Please send funds only from an account in your own name.
We will never ask you for card numbers, CVV codes, card PINs, online-banking passwords, or one-time passcodes. Anyone requesting these while claiming to represent Premium Auto Bid or Premium Logistics SHPK is not acting for us — do not share them, and report it to compliance@premlogistics.com.
Our only bank details are the ones an operator confirms with you directly for your specific transaction. If you receive payment instructions that do not match what an operator gave you, stop and verify with us by phone or email before sending anything.
What to include when you contact us
Giving us the right details up front means a faster, more accurate reply and fewer back-and-forth messages.
- 1
Tell us who you are
Your full name and the email or phone number linked to your enquiry, plus the country you are contacting us from.
- 2
Tell us what you need
A clear description of your question or request — for example a question about a bid, a deposit question, a document upload issue, or a privacy request.
- 3
Add reference details
Any case reference, the sample lot or listing you are looking at, and relevant dates. Remember that the specific sample cars shown are demonstration samples and are not biddable.
- 4
Use the right channel
Send your message to the department inbox above that best matches your topic. Compliance, privacy, and legal matters should go to their dedicated addresses.
What to expect from us
We aim to acknowledge messages promptly during business hours. Compliance, data-protection, and legal requests may take longer because they are reviewed carefully and, where required, handled within the timeframes set by applicable law.
Vehicles offered through auctions are sold as-is by third-party auction sources. We do not guarantee a vehicle's condition, title, mileage, history, the outcome of any bid, or delivery timelines — no outcome is guaranteed. Our role is to place bids for eligible, verified customers in real time through the Copart API and to confirm payments transparently.
Frequently asked questions
Can I place a live bid right now through the website?
Yes, once you are eligible. After you complete identity verification (KYC), confirm a deposit, and accept the Member Terms, your bids are submitted to the relevant Copart auction in real time through the Copart API. The specific sample cars shown are demonstration samples and are not biddable, and no auction outcome is guaranteed.
Is Premium Auto Bid an official Copart partner?
No. Premium Auto Bid places customer bids on Copart in real time through the Copart API, but we are not affiliated with Copart, Inc. and we are not an official partner. Copart and the Copart logo are trademarks of Copart, Inc.
How do I pay, and will you ask for my card details?
Payments are operator-confirmed: bank transfer in USD or EUR, or cash in ALL at our Tirana office. We do not use card processors and will never ask for card numbers, CVV codes, PINs, or one-time passcodes.
Which email should I use for a privacy or data request?
Write to privacy@premlogistics.com for any data-subject request or privacy question. Our Data Protection contact handles access, correction, and deletion requests.
Ready when you are
Email the department that fits your question, or call +355 69 475 6644. Before you can bid you will first complete identity verification (KYC), confirm a deposit, and accept the Member Terms — then your bids are placed on Copart in real time through the Copart API.