Deposit and Refund Policy

This Deposit and Refund Policy (the "Policy") explains how customer deposits are requested, paid, confirmed, held, applied and refunded in connection with the Premium Auto Bid platform. Premium Auto Bid is the trading brand of Premium Logistics SHPK, a limited liability company (shoqëri me përgjegjësi të kufizuar) incorporated in the Republic of Albania, registered with the National Business Center (Qendra Kombëtare e Biznesit, QKB) under NUIS/NIPT M53004202C, with its registered office at Rruga "Dubai", Lagjia nr. 2, cadastral zone 2066, property no. 89/38, 4-storey building, 2nd floor, Entrance 1, Kamëz, Tirana, Albania. In this Policy, "we", "us", "our", "Premium Auto Bid" and "the company" refer to Premium Logistics SHPK, and "you" or "the customer" refers to the natural or legal person who requests our services.

This Policy takes effect on 4 June 2026 and was last updated on 4 June 2026. It applies to customers located in or being served from Albania, Kosovo, North Macedonia and Montenegro. It should be read together with our Terms of Service, our Member Terms for bidding, our Privacy Policy and any written quotation, invoice or order confirmation we issue to you. Where a specific written agreement signed with you conflicts with this Policy, the signed agreement prevails for the matters it expressly covers.

Premium Auto Bid is an independent vehicle sourcing, bidding and import-support platform. We help customers discover Copart auction vehicles, place bids on Copart in real time through the Copart API after identity verification and deposit approval, and coordinate purchase, transport, customs and import support. The deposit mechanism described here is the financial control that allows your bids to be submitted in a measured, accountable way.

Premium Auto Bid places customer bids on Copart in real time through the Copart API; there is no manual operator placing bids on your behalf. It is not an official Copart partner and is not owned by, operated by, endorsed by or affiliated with Copart, Inc. Copart and the Copart logo are trademarks of Copart, Inc. The specific sample vehicles shown on the platform are clearly labelled demonstration data, do not represent real Copart lots and are not available for bidding.

A deposit is a refundable security that you place with us before we submit your bids to Copart. Its purpose is to demonstrate that you are a genuine, financially committed customer, to cover the financial exposure created when a bid is placed on Copart on your behalf, and to secure your obligations if you win a vehicle. The deposit is held against your account in United States dollars (USD) and is tracked on a USD ledger that records each amount received, held, applied and refunded.

A deposit is not, by itself, payment for a vehicle. It does not become the final purchase payment unless and until we and you expressly agree, in writing, to apply all or part of it to a confirmed purchase. Until such application, the deposit remains your money held as security and is refundable in accordance with this Policy.

Standard deposit amount

The standard deposit is USD 750 per active engagement. For any vehicle whose anticipated bid or purchase value exceeds USD 7,500, the required deposit is 10% of that anticipated value instead of the flat USD 750. We calculate the applicable deposit on a conservative, good-faith estimate of the maximum authorised bid you ask us to place, and we will tell you the required amount before you pay it.

• Standard deposit: USD 750 per active bidding engagement.
• Higher-value vehicles: 10% of the anticipated bid/purchase value where that value exceeds USD 7,500.
• The deposit is separate from, and additional to, the final purchase payment, fees and any transport, customs or import costs.
• More than one deposit may be required if you ask us to pursue several vehicles at the same time.

Deposits are required before any bid can be submitted and are conditional on successful identity verification (KYC) and your acceptance of the Member Terms. A deposit does not oblige us to act on a bid request that fails our compliance, sanctions or anti-money-laundering checks, and paying a deposit does not guarantee that you will win any vehicle.

All deposit payments are operator-confirmed. We do not use third-party card processors for this flow, because such processors are not available for this payment route in Albania. We accept the following methods only:

• Bank transfer in US dollars (USD) to the company bank account we provide to you in writing.
• Bank transfer in euro (EUR) to the company bank account we provide to you in writing, converted to USD on receipt (see the foreign-exchange section).
• Cash in Albanian lek (ALL) paid in person at our Tirana office against a written receipt, converted to USD on confirmation (see the foreign-exchange section).

We do not accept deposits in cryptocurrency, through anonymous payment instruments, or from a third party who is not the verified account holder, unless that third party has itself completed our identity verification and we have approved the arrangement in writing in advance. Payments must come from a source consistent with the information you provided during verification. We may decline or return any payment that we cannot satisfactorily attribute, verify or reconcile.

Always use only the bank details that we confirm to you directly through our official channels, and verify them before sending funds. We will never ask you to send a deposit to a personal account or to an account that does not belong to Premium Logistics SHPK. If you receive payment instructions that look inconsistent or unexpected, stop and contact us at support@premlogistics.com before transferring any money.

After making a payment, you must upload proof of payment to your account or send it to us through the channel we indicate. Acceptable proof includes a bank transfer confirmation or stamped payment order showing the sender, the amount, the currency, the date and the beneficiary, or, for cash, the written receipt issued by our Tirana office.

Uploading proof of payment does not, by itself, confirm or activate the deposit. Our operators verify every payment independently against the company's own banking and cash records before the deposit is treated as received and made available to support bidding. We rely on our independent verification, not on the uploaded document alone.

1. You pay using one of the accepted methods.
2. You upload or send proof of payment showing the required details.
3. Our operators reconcile the payment against the company's bank or cash records.
4. Once independently confirmed, the amount is recorded on your USD ledger and the deposit becomes available to support a bid request.

Verification and reconciliation normally take place within one to three business days of funds actually arriving, though incoming bank transfers, especially cross-border transfers, may take additional time to settle before we can confirm them. We will not act on a bid request until the relevant deposit has been independently confirmed.

When you submit a bid request, we place a hold on the corresponding amount of your confirmed deposit. A hold reserves those funds for that specific engagement so that they cannot be refunded or applied elsewhere while the bid is live. Once your identity verification, your deposit and your acceptance of the applicable Member Terms are in place, your bids are submitted to Copart in real time through the Copart API; there is no manual operator placing bids on your behalf.

A held deposit remains your money. The hold simply restricts its movement while there is an outstanding obligation it secures. A hold is released, and the funds become refundable or re-usable, when the engagement to which it relates ends, for example because the auction concludes without a winning bid, because you withdraw a request before any bid has been submitted, or because we decline to proceed.

• A hold is placed when you submit a bid request.
• While held, the deposit cannot be withdrawn, refunded or moved to another engagement.
• A hold is released when the engagement ends without a binding purchase obligation.
• If you win, the held deposit secures your obligation to complete the purchase and may be applied to the balance as described below.

If a bid succeeds and you become responsible for purchasing the vehicle, the held deposit may, by written agreement, be applied toward the amounts you owe. The deposit is credited against the total payable, which may include the winning bid amount, applicable auction and platform fees, and any agreed transport, customs and import costs. We will issue a statement showing the deposit credited and the remaining balance due.

Applying a deposit to a purchase converts that amount from refundable security into payment. Once applied, the applied portion is no longer refundable as a deposit and is instead governed by the terms of the purchase and the auction sale. Any deposit amount that exceeds what you ultimately owe is refunded to you under the refund process in this Policy, less any fees and charges that you properly bear.

Vehicles are sold as-is and where-is by third-party auction sources. Premium Auto Bid does not guarantee the condition, title, mileage, damage, history, availability or auction outcome of any vehicle, nor any shipping or customs timeline. The deposit secures your participation and obligations; it does not transfer risk in the vehicle to us, and it is not a warranty of any kind.

You are entitled to a refund of your deposit, in whole or in part, where the deposit (or the relevant part of it) is no longer securing an active obligation and none of the non-refundable scenarios in the next section applies. Common situations in which a refund is due include the following:

• An auction concludes and your authorised maximum bid is not successful, so no purchase obligation arises.
• You withdraw a bid request before any bid has been submitted, releasing the related hold.
• We decline to proceed with a bid request for compliance, sanctions, anti-money-laundering or operational reasons not caused by you.
• A deposit was paid but no engagement proceeds, and there is no outstanding amount you owe.
• A deposit, or part of it, remains after it has been applied to a completed purchase and exceeds the total amount due.

How to request a refund

1. Send a refund request to support@premlogistics.com from the email address associated with your verified account, identifying the deposit and the relevant engagement.
2. We confirm that the deposit is free of any active hold or outstanding obligation and that no non-refundable scenario applies.
3. We confirm the destination account, which must belong to the verified customer who paid the deposit, for anti-money-laundering reasons.
4. We process the refund and update your USD ledger to reflect it.

We aim to approve eligible refund requests within five business days of receiving all information we need, and to send the refunded funds within ten business days of approval. The time it then takes for the money to reach your account depends on your bank and the payment route and is outside our control. Refunds are normally returned by the same method and to the same source from which the deposit was received, unless we agree otherwise in writing for legitimate reasons.

Refunds are accounted for in USD on your ledger. Where a deposit was received in EUR or ALL and was converted to USD on confirmation, the refund is calculated from the USD amount recorded on your ledger; we do not assume the risk of exchange-rate movements between the date the deposit was confirmed and the date it is refunded (see the foreign-exchange section).

A deposit, or the relevant part of it, may be retained and is non-refundable in the limited circumstances set out below. We retain only the amount reasonably necessary to cover the loss, cost, penalty or liability caused, and we will explain in writing the basis for any retention.

• Default after winning: you win a vehicle through a bid you authorised and then fail to complete the purchase, pay the balance or perform your obligations within the required time. In that case the deposit may be retained to cover auction relisting fees, penalties, re-auction shortfalls and other losses charged to us or incurred by us.
• Fraud or misrepresentation: you provide false, misleading or forged information, attempt to impersonate another person, or otherwise act fraudulently in connection with verification, payment or a bid request.
• Chargeback or payment-reversal abuse: you initiate an unjustified chargeback, recall, reversal or dispute of a payment you in fact authorised, or otherwise attempt to reclaim funds outside this Policy. We may set off against your deposit any amount lost to such conduct, together with related costs.
• Breach of the Member Terms, sanctions or anti-money-laundering requirements caused by you, where that breach results in loss, penalty or termination of an engagement.

Retention of a deposit under this section is not a penalty imposed for its own sake; it is a recovery of identifiable loss and cost. Where the amount we are entitled to retain is less than the deposit held, we refund the balance under the refund process. Where our loss exceeds the deposit, retaining the deposit does not release you from liability for the remaining amount, which you remain obliged to pay.

Certain fees and charges connected with paying, holding or refunding a deposit are borne by you and are not part of the refundable deposit balance. We will be transparent about charges we control and will tell you the applicable service fee before you commit to an engagement.

• Bank and intermediary fees: charges levied by your bank, our bank or correspondent/intermediary banks on incoming and outgoing transfers. For inbound transfers, you should send the deposit on terms that ensure the required net amount actually reaches us; any shortfall caused by such fees may need to be topped up before the deposit is treated as complete.
• Service fees: our agreed bidding, sourcing and coordination fees, which are separate from the deposit and from the vehicle price.
• Third-party costs: auction fees, transport, storage, insurance, customs duties, taxes and import charges, all of which are payable by you in addition to the deposit.
• Refund handling: outbound bank or transfer fees on refunds, which may be deducted from the amount returned where permitted.

Where a refund is due but fees or amounts you properly owe remain outstanding, we may set those amounts off against the refund and return only the net balance, explaining the deduction on your ledger statement.

Deposits and balances are denominated and accounted for in United States dollars (USD). Your USD ledger is the authoritative record of amounts received, converted, held, applied and refunded. Where you pay in a currency other than USD, we convert the payment to USD when we confirm it, and the USD amount recorded at that point is the deposit amount we hold.

Reference rates

• Euro (EUR): converted using the European Central Bank (ECB) reference rate as our basis for the EUR/USD conversion.
• Albanian lek (ALL): converted using the official rate published by the Bank of Albania (Banka e Shqipërisë) as our basis for the ALL/USD conversion.

The applied exchange rate is the rate determined at the time we confirm the payment, not the time you sent it or the time of any later refund. We may apply a small, reasonable and disclosed margin or rounding to the reference rate to cover conversion costs; where we do, we will make that adjustment transparent. Because the deposit is held and refunded in USD, you bear the risk and benefit of any exchange-rate movement between confirmation and refund: a refund returns the USD amount on your ledger, and the value of that USD amount in another currency at the time of refund may differ from what you originally paid.

Inbound payments are operator-confirmed. The USD amount credited to your ledger is fixed at confirmation using the applicable ECB (for EUR) or Bank of Albania (for ALL) reference rate. Please keep this in mind when sending funds in EUR or ALL, as the USD value we record may differ from your own estimate at the moment of transfer.

We may update this Policy from time to time to reflect changes in our services, our payment and verification processes, or applicable law and regulatory guidance. When we make a material change, we will update the "last updated" date above and, where appropriate, notify you through the platform or by email before the change takes effect for your existing deposits.

Changes are not retroactive: a deposit is governed by the version of this Policy in force when the deposit was confirmed, except where a change is required by law or is necessary to correct an error, prevent fraud, or comply with sanctions or anti-money-laundering obligations. Your continued use of the platform after a change takes effect constitutes acceptance of the updated Policy for new deposits and engagements.

For deposit payments, proof of payment, holds, refunds and ledger questions, contact our support team. For escalations, suspected fraud, chargeback or payment-reversal matters, sanctions or anti-money-laundering questions, contact our compliance team.

• Deposits, payments and refunds: support@premlogistics.com
• Compliance, fraud, sanctions and anti-money-laundering: compliance@premlogistics.com
• Data protection and privacy: privacy@premlogistics.com
• Legal notices: legal@premlogistics.com
• General enquiries: info@premlogistics.com; website: premlogistics.com

Postal and registered address: Premium Logistics SHPK (trading as Premium Auto Bid), Rruga "Dubai", Lagjia nr. 2, cadastral zone 2066, property no. 89/38, 4-storey building, 2nd floor, Entrance 1, Kamëz, Tirana, Albania. NUIS/NIPT M53004202C. This Policy is governed by the law of the Republic of Albania, and the competent courts of Tirana have jurisdiction over any dispute arising from it, subject to any mandatory consumer protection rules that apply to you.