Identity verification (KYC)

Verifying customers is not an optional formality for us. As a business that facilitates cross-border vehicle purchases and handles customer deposits, we are subject to legal obligations to know who our customers are, to screen them against sanctions lists, and to prevent our services from being used for unlawful purposes.

• Legal and anti-money-laundering (AML) obligations. We are required to apply customer due diligence consistent with Albanian anti-money-laundering law and with international standards such as those of the Financial Action Task Force (FATF). Verification lets us meet those obligations and demonstrate that we did so.
• Sanctions screening. We screen customers and, where relevant, connected parties against applicable United Nations, European Union and United States (OFAC) sanctions and watch lists, so that we do not provide services to designated or prohibited persons.
• Fraud and identity-theft prevention. Confirming that you are who you say you are protects you from someone using your identity, and protects us and our counterparties from impersonation, payment fraud and account takeover.
• Protecting deposits and funds. Because all deposits and balances are operator-confirmed in USD, verifying identity before money changes hands reduces the risk of misdirected, disputed or fraudulent payments.

Verification is a precondition for bidding, not a guarantee of any auction outcome. Vehicles are sold as-is by third-party auction sources, and we make no guarantees about a vehicle's condition, title, mileage, history, the result of any bid, or timelines.

You can browse the platform and view our demonstration inventory freely. Identity verification only becomes mandatory once you want to place bids.

You do NOT need to verify to:

• Create an account and explore the platform.
• Browse clearly labelled demonstration/sample vehicles and understand how listings are presented.
• Read our service, fee and compliance information and ask general questions.

You MUST complete verification before:

• Placing a bid on any vehicle. No bid is submitted to Copart for an unverified customer.
• Funding a deposit. A standard refundable deposit of $750 applies, and a deposit of 10% of the vehicle value applies for vehicles valued over $7,500; deposits are accepted only after KYC approval.
• Coordinating any purchase, transport, customs clearance or import on your behalf.

Acceptance of our Member Terms is required alongside KYC. Both your verification and your accepted Member Terms must be in place, together with an approved deposit, before you can place bids.

We ask only for what is necessary to confirm your identity and assess risk, in line with data minimisation. The exact documents depend on whether you register as an individual or a business, and on your due-diligence tier.

Individual customers

• A valid government-issued photo ID — passport, national identity card, or driving licence — that is current and clearly legible.
• Proof of address dated within the last three months, such as a utility bill, bank statement or official correspondence showing your name and residential address.
• Basic contact details (full name, date of birth, nationality, residential address, email and phone) so we can confirm and stay in touch with you.

Business customers

• Company registration evidence — an extract or certificate from the relevant commercial register (for Albanian entities, the QKB) showing legal name, registration number and registered office.
• Identification of the individuals who represent and control the company, including directors and authorised signatories.
• Identification of beneficial owners — the natural persons who ultimately own or control the company — with government photo ID for each, in line with applicable thresholds.

We may request additional documents where the risk assessment requires it, and we may ask you to refresh expired or outdated documents. Documents that are illegible, expired or inconsistent will delay verification.

Verification is a short, guided sequence. Each step is reviewed by a person before your account is cleared to bid.

The documents you provide are sensitive, and we treat them accordingly. We collect verification data only for the purposes described here, restrict access to authorised staff who need it for review, and retain it only for as long as the law and our legitimate compliance needs require.

• Purpose limitation. KYC information is used for identity verification, sanctions screening, fraud prevention and meeting our legal obligations — not for unrelated purposes.
• Access control. Verification documents are accessible only to authorised personnel involved in compliance review, on a need-to-know basis.
• Lawful processing. We process your personal data in accordance with applicable Albanian data-protection law and, where relevant, the EU General Data Protection Regulation (GDPR).
• Retention and deletion. We keep verification records only as long as required for legal and compliance reasons, after which they are securely deleted in line with our retention practices.

For full details of how we collect, use, store, share and delete your personal data, and the rights you have over it, please see our Privacy Policy and our Data Security Policy.

We apply a risk-based approach: the depth of verification is proportionate to the risk presented by a customer or transaction. Most customers complete basic due diligence; enhanced checks apply to higher-risk situations.